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Refund & Returns Policy

Nakel & Associates LLC · nakelnikiema.com

Effective date: October 26, 2026

We want you to be glad you bought from us. This page explains, in plain terms, what can be refunded or returned and how to ask. If something has gone wrong, just email us. We'd rather fix it than argue about it.

1. Digital books, audiobooks, and music: final sale

This covers PDF books, audiobooks, music downloads (such as Signal & Silence), and any other digital art or download sold on nakelnikiema.com.

All digital purchases are final sale. You can use the content the moment the download or access link is delivered, so we can't take it back. We don't offer refunds or returns for change of mind, for buying by mistake, or for content you've already downloaded.

We will always make it right if:

  • You were charged twice for the same item. We refund the duplicate charge.

  • Your file is corrupted, incomplete, or won't open or play. We send you a working replacement first. If we can't fix it, we refund you in full.

  • You never got your download or access link. We resend it. If we still can't deliver it, we refund you in full.

Please tell us within 14 days of purchase.

2. Signal & Silence merch (physical items)

Our merch is printed to order for you by our print partner.

  • Cancelling an order: email us as soon as you can. If your item hasn't gone into production yet, we cancel it and refund you in full.

  • Change of mind: because every item is printed to order just for you, we can't accept returns or exchanges for change of mind or wrong size. Please check the size guide before ordering.

  • Damaged, defective, or wrong item: email us within 30 days of delivery with your order number and a photo. We send a free replacement or give you a full refund, including shipping. In most cases you won't need to send the item back.

  • Lost in transit: if tracking shows your order never arrived, tell us and we'll replace it or refund you. If an order is undeliverable because of an address error at checkout, the reshipping cost is yours.

  • Final sale: custom or personalized items, and anything marked clearance or final sale.

3. Online courses

This covers courses such as Financial Education and Time Management.

  • Full refund within 14 days of purchase, as long as you've completed no more than 2 modules.

  • After 14 days, or once you've completed more than 2 modules, course purchases are final.

  • If your plan renews or is paid in installments, you can cancel any time to stop future payments. Periods already paid for aren't refunded.

4. Coaching, mentoring, hypnotherapy, and consulting sessions

The free consultation is free, so there's nothing to refund.

Single paid sessions

  • Cancel 48 hours or more before your session and we refund you in full (or you can reschedule).

  • Less than 48 hours' notice: you can reschedule once at no charge. A second late change counts as a used session.

  • No-show: if you miss the session without notice, or join more than 15 minutes late, the session is used and isn't refunded.

Session packages

  • Not a fit? If your first session doesn't feel right, tell us within 7 days. We refund the rest of your package in full. Only the first session is charged, at the package rate.

  • Within 30 days of purchase: we refund unused sessions. Sessions you've already used are charged at the regular single-session rate, and we refund the rest.

  • After 30 days: package payments aren't refundable, but your remaining sessions stay available to use for 12 months from purchase.

Consulting projects follow the payment and cancellation terms in your signed proposal or agreement. If your agreement doesn't cover something, you pay for the work completed up to the date you cancel, and anything paid beyond that is refunded.

5. Speaking engagements and workshops

  • A 50% deposit reserves your date. It's non-refundable because we turn down other bookings to hold that date for you.

  • Cancel 30 days or more before the event: we keep the deposit and refund anything you paid beyond it.

  • Cancel less than 30 days before the event: the full fee is due and isn't refundable.

  • Rescheduling: you can move the event once, to a new date within 12 months, and your full payment carries over.

  • Travel: if you cancel or reschedule, you still pay any travel costs already booked for your event that can't be refunded (such as flights or hotel).

  • If we have to cancel (for example, illness or emergency), you choose a new date or a full refund.

  • A signed speaking agreement with different terms takes priority over this section.

6. Purchases made elsewhere

Print books bought on Amazon or in bookstores, music on Apple Music, Spotify, or other streaming services, and audiobooks bought on third-party platforms follow that seller's refund policy. We can't refund those purchases.

7. How to request a refund or return

Email consulting@nakelnikiema.com with:

  • your name and order number (or booking date),

  • what you bought and what went wrong, and

  • photos, if an item is damaged or wrong.

We reply within 2 business days. Approved refunds go back to your original payment method within 5 to 10 business days. For returns, that clock starts once we receive the item. Your bank may take a few extra days to post the refund.

Before you file a chargeback, please contact us first. Most problems are fixed within a day or two, and a chargeback can take your bank weeks. If a chargeback is filed on a purchase covered by this policy, we'll share our order and delivery records with the payment provider.

8. The fine print

This policy doesn't limit any rights you have under applicable law. It's governed by the laws of the State of Texas. We may update this policy from time to time. The version posted when you bought applies to your purchase.

Nakel & Associates LLC

10900 Research Blvd, Ste 160C-1627, Austin, TX 78759, USA

consulting@nakelnikiema.com · +1 (512) 563-6063

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